Welcome to Kakigo (hereinafter referred to as "the Platform," "we," or "us"). Please read this User Agreement ("the Agreement") carefully and make sure you fully understand all of its provisions, especially those that limit or exempt liability, as well as the clauses on governing law and dispute resolution. If you have any questions about this Agreement, please discontinue your use of the Platform.
1.1 This Agreement is a legally binding contract between you and the owner of the Platform regarding your use of the Platform's services.
1.2 The Platform reserves the right to revise this Agreement from time to time as necessary. The updated Agreement will take effect upon publication on the Platform. Continued use of the Platform after any update constitutes your acceptance of the revised Agreement.
2.1 By completing the registration process or actually using the Platform, you confirm that you are a natural person, legal entity, or other organization with full civil rights and capacity.
2.2 You must provide true, accurate, complete, and lawful registration information and keep it up to date. Any loss or liability resulting from false registration information shall be borne solely by you.
2.3 Your account is for your personal use only and may not be lent, transferred, or shared. You are fully responsible for all activities under your account.
3.1 Information Display and Transaction Facilitation
The Platform provides merchant information display, package or service information display, and transaction-facilitation services. The Platform itself is not the actual provider of any goods or services.
3.2 Group Buying, Packages, and Voucher Services
Users may purchase packages, vouchers, or related services offered by merchants through the Platform. Specific usage rules, validity periods, and restrictions are subject to the information displayed on the relevant pages.
3.3 Refund and After-Sales Rules
Whether a refund is supported, the conditions for a refund, and any applicable handling fees are subject to the rules shown on the order or package page. The Platform may assist in handling such matters in accordance with merchant rules and actual circumstances.
3.4 Merchant Onboarding and Review
Merchants must submit required documents as stipulated by the Platform and complete registration of a third-party payment account (e.g., Stripe). Packages or services published by merchants must be approved by the Platform before they can be displayed.
3.5.1 If you apply for a refund, you will bear a proportional handling fee, the exact rate of which will be indicated on the refund page.
3.5.2 If you do not redeem a purchased package at the merchant's store within 30 days, the system will automatically initiate a refund, and the amount will be returned via the original payment method.
3.5.3 The foregoing refund rules do not exclude circumstances under which a free refund is required by applicable laws, regulations, or special merchant policies.
4.1 You agree to comply with the relevant laws and regulations of Singapore and public morality when using the services of this platform, and you warrant that you will not create, upload, post, or disseminate any of the following content:
4.2 You may not use the Platform to engage in any illegal or unlawful activities, including but not limited to account theft, malicious order brushing, or cash-out schemes.
4.3 In the event of any violation of this Section, the Platform reserves the right to delete content, restrict functions, suspend services, or terminate accounts, and to pursue legal liability.
5.1 Merchant users specifically undertake that:
6.1 The Platform provides only information display and transaction-facilitation services and makes no express or implied warranties regarding the quality of any goods or services provided by merchants.
6.2 Disputes arising from transactions of goods or services shall, in principle, be resolved through consultation between the transacting parties. The Platform may, within reasonable limits, provide necessary coordination and assistance.
6.3 The Platform shall not be liable for compensation for service interruptions or data losses caused by force majeure, network conditions, communication lines, virus attacks, or other similar events, but will endeavor to minimize any resulting losses.
7.1 All content on the Platform (including but not limited to text, images, software, logos, etc.) is owned by the Platform or its relevant right holders.
7.2 Without prior authorization, you may not copy, reproduce, scrape, or use any such content for commercial purposes.
We will protect your personal information in accordance with our Privacy Policy. Please read that policy carefully before using our services.
You may terminate your use of the Platform at any time. The Platform may also suspend or terminate services to users who violate this Agreement based on reasonable judgment.
10.1 The formation, performance, interpretation, and resolution of disputes under this Agreement shall be governed by the laws of Singapore.
10.2 Any dispute arising out of or in connection with this Agreement shall first be resolved through friendly consultation. If no settlement is reached, either party may submit the dispute to the competent court at the location of the operating company of the Platform.
11.1 If any provision of this Agreement is held to be invalid or unenforceable for any reason, the remaining provisions shall remain valid and binding on both parties.
11.2 The final right to interpret this Agreement belongs to the Platform.
Thank you for reading this Agreement. Please confirm that you have fully understood and accepted all terms before clicking "Agree."